Frequently asked questions
The questions we are asked most often, answered in full. If yours is not here, email hoangtuanh.amz@gmail.com and we will answer within one business day.
Why is there nowhere to type my payment details?
This website does not process payments. When you place an order we record it and email you a secure payment link handled by an outside payment processor, and your billing details are entered there instead of here. No payment credentials of any kind are ever typed into an Anhfinity page, and we never see or store them at any point.
Do I need an account to order?
No. There are no customer accounts on this site at all - no sign-up, no password, no saved profile. Checkout is guest-only, and your basket is held in your own browser, so it is still there when you close the window and come back later on the same device.
How much is shipping and when is it free?
Standard shipping is a flat $5.95 and free on merchandise subtotals over $49, measured before tax. Expedited is $12.95 and Overnight is $28.50; those two are never free, because the carrier charges us the same whatever the basket is worth.
How long until my order leaves Spokane?
We pick and pack within one to two business days of payment clearing. Orders placed on a Saturday or Sunday start processing on Monday. That handling time is already included in every delivery range shown on a product page and at checkout, so you are not reading a transit figure and adding to it yourself.
Can I actually leave these things outside all year?
It depends on the item, which is why we print material and weather rating wherever the manufacturer supplies them. Powder-coated steel, resin and treated hardwood stay out. Cushions, covers and anything with a battery do better under shelter through a wet winter. If a product page shows no material specification, we did not have reliable data, and you are welcome to email and ask before ordering.
Can I change or cancel an order after placing it?
Usually, if you reach us before the parcel is packed. Email hoangtuanh.amz@gmail.com with your order number as soon as you can. Once a parcel has left the building we cannot recall it, but you can refuse delivery or send it back under the thirty-day returns policy.
What is your returns window?
Thirty days from the delivery date, with no restocking fee. The item needs to be unused and back in its original packaging. Anything that arrives damaged or wrong is our cost, including the return postage, and we do not ask you to ship a broken item back before we put things right.
Do you ship outside the United States?
No. We ship to all fifty states, the District of Columbia, and US territories served by USPS, and we cannot ship to freight forwarders or package consolidation services. An order placed for such an address is refunded in full rather than shipped.
Is sales tax included in the prices shown?
No. Prices are shown before tax. Sales tax is calculated at checkout from your shipping address and appears as its own line in the order summary before you place the order, so nothing is added after you have committed.
Where do the ratings and review counts come from?
They are the aggregate figures published for each product by its manufacturer or supplier, shown as a number and a count. This site does not host customer-written reviews and has no way to submit one, so nothing you read on a product page was written by another shopper here.
Do you sell plants, seed, soil or powered machinery?
No. We stock tools, containers, watering gear, seating textiles, solar lighting and wildlife goods. Living stock and powered equipment need handling, licensing and servicing we do not offer, so we leave them to specialists rather than list them badly.
My parcel says delivered but it is not here. What now?
Check with anyone else at the address and look in the usual safe spots first, then email us with the order number. We open a carrier trace and send a replacement or a refund without waiting for the trace to finish. The same applies if tracking has not moved for seven business days.
How do I look after steel tools between seasons?
Rinse the soil off, dry the blade, and wipe bare steel with a light oil before storing it indoors over winter. Pruner blades keep their edge far longer if they are cleaned after sap rather than at the end of the year, and a wooden handle lasts decades with one coat of linseed oil a season.
Can I order by phone instead of on the site?
We can answer questions by phone on +84 972877637 during Pacific business hours, but orders are placed through this website so that the details are written down correctly. If the site is giving you trouble, email us and we will walk through it with you.