Shipping policy

Applies to all orders shipped within the United States. Rates, handling times and delivery windows are written out here in full so that nothing about the cost of getting an order to you appears for the first time at checkout.

Where we ship

We ship to all fifty US states, the District of Columbia, and US territories served by USPS. Orders to PO boxes and APO/FPO addresses travel by USPS only, so Expedited and Overnight services are not available to those addresses and will not be offered at checkout when one is entered.

We do not ship internationally, and we cannot ship to freight forwarders or package consolidation services. If an order is placed for such an address we email you and refund it in full rather than send a parcel we cannot support once it leaves the country.

Handling time

Orders are picked and packed in Spokane, Washington within one to two business days of payment clearing. Orders placed on a Saturday or Sunday begin processing the following Monday, and orders placed on a US public holiday begin processing the next business day.

Handling time is separate from carrier transit time. Both are already added together in the delivery date range shown on the product page and at every step of checkout, so the range you read is the range you should expect at the door.

Rates and free shipping

Standard (USPS Ground Advantage) is $5.95 and takes 3-5 business days. Expedited (UPS 2nd Day Air) is $12.95 and takes 2 business days. Overnight (UPS Next Day Air) is $28.50 and arrives the next business day when the order is placed before 1:00 PM Pacific.

Standard shipping is free on merchandise subtotals over $49. The threshold is measured on the merchandise subtotal after any discount and before tax. If a return drops an order below $49, the shipping we absorbed is deducted from the refund, and we tell you the exact amount before the return is processed.

Bulky and awkward items

Some garden goods are light but large - a tall planter, a hose reel, a bench cushion. Carriers price those on dimensional weight rather than actual weight, and we absorb the difference rather than pass it on as a surcharge at the last step. The rates above are the rates, whatever shape the order turns out to be.

Large orders may arrive in more than one parcel, sometimes on different days and occasionally by different carriers. You are charged one shipping fee regardless, and each parcel gets its own tracking number in the email we send when it leaves.

Delivery estimates and tracking

Every product page and every checkout step shows a date range rather than a single day, because a single day would be a guess dressed up as a promise. Carrier delays during holidays and severe weather are outside our control, and we will never charge you a second time for a late delivery.

A tracking number is emailed on the day the parcel leaves. Because this site has no customer accounts, that email is where your tracking lives - keep it together with your order number.

Address problems, lost and damaged parcels

Check your address before placing the order. If you spot a mistake, email hoangtuanh.amz@gmail.com with your order number straight away and we will correct it if the parcel has not been packed. A parcel returned to us as undeliverable is refunded less the outbound shipping cost.

If tracking shows no movement for seven business days, or a parcel is marked delivered and is not there, write to us and we will open a carrier trace and send a replacement or refund without waiting for the outcome. Items broken in transit are replaced or refunded on receipt of a photo, with no return shipment required.